FAQ's
General
1. What is FantasyBazaar?
FantasyBazaar is your one-stop online grocery destination, bringing you a seamless, reliable, and convenient shopping experience right from your mobile device.
2. How do I download the FantasyBazaar app?
You can download the FantasyBazaar app from the Google Play Store for Android devices.
3. Which areas do you deliver to?
We currently deliver to the Dankuni areas. Stay tuned as we continue to expand!
Account and Registration
1. How do I create an account on FantasyBazaar?
Simply sign up using your email address, mobile number, or social media account directly from our app or website.
2. I forgot my password. What should I do?
Tap on “Forgot Password” on the login screen and follow the steps to reset your password.
3. Can I register multiple accounts?
No, one user is allowed only one account to ensure a secure and personalized experience.
Ordering and Payment
1. How do I place an order?
Browse through our categories, add your favorite items to the cart, proceed to checkout, and complete your payment—quick and simple!
2. What payment options are available?
We accept various secure payment methods including credit/debit cards, UPI, wallets, and net banking.
3. Can I cancel or change my order after placing it?
Yes, please contact our customer support within [insert timeframe, e.g., 30 minutes of placing the order] for assistance.
Delivery
1. What are your delivery hours?
Our deliveries are made between [insert delivery hours, e.g., 8 AM – 9 PM], every day of the week.
2. How long will delivery take?
Delivery usually takes [insert estimated time, e.g., 60–120 minutes], depending on your location.
3. Can I schedule a delivery for a specific time?
Yes, you can choose your preferred delivery time slot during checkout.
Products and Pricing
1. Are the prices on FantasyBazaar inclusive of taxes?
Yes, all displayed prices are inclusive of applicable taxes—no hidden fees.
2. Do you run any offers or discounts?
Absolutely! Check our app regularly for exciting promotions, limited-time deals, and exclusive discounts.
3. Can I return or exchange items?
Yes, refer to our [Return and Refund Policy] section for details on eligible products and procedures.
Customer Support
1. How can I reach customer support?
You can email us at info@fantasybazaar.in
or call us at +91-6291230654.
2. What are your support hours?
Our support team is available [insert support hours, e.g., 9 AM to 8 PM, Monday to Sunday].
Technical Issues
1. What should I do if I face technical problems with the app?
Try restarting the app or reinstalling it. If the issue persists, contact our support team for help.
2. How do I report a bug or share feedback?
We value your feedback! Please email us at info@fantasybazaar.in.
Refunds and Cancellations
1. How can I request a refund?
Reach out to our support team within [insert timeframe, e.g., 24 hours of delivery] to initiate a refund request.
2. What is your refund policy?
Please refer to our [Return and Refund Policy] for complete information on refund eligibility and timelines.
Subscription and Loyalty
1. Do you offer subscription or loyalty benefits?
Yes! Explore our app to learn more about exciting subscription plans and loyalty rewards.
Other
1. Do you sell fresh or perishable goods?
Yes, we offer a wide range of perishable items, including fruits, vegetables, dairy, and more—all freshly sourced from trusted suppliers.
2. Can I buy gift cards or vouchers?
Yes, FantasyBazaar gift vouchers are available on the app—perfect for sharing convenience with loved ones.